There is a lot more to success than keeping employees in an office space and closely monitoring their activities. The digital technologies that allowed employees to work from home actually improved their efficiency. They have even increased productivity. Many businesses that embraced remote working and cloud-based software found that they had more success during these times.
In many ways, it is about employee satisfaction as well. An employee who is empowered to work independently and feels safe in their home is going to be better able to focus. The distractions of the office space, the constant movement, and sound, and the meetings that interrupt focus, are not present in the home.
The right outsourced IT service firms can even ensure that the computers your employees use at home as just as secure as the ones at the office. Online training courses in cyber security and using cloud collaborative software to monitor data access allow employees to work securely and keep data private.
Small businesses have even found that with the right digital innovations, they can serve a large client base with a very small crew. Thus, it would serve every business well to identify the digital solutions that can help to boost their productivity. The digital marketplace is fast-paced and customers are constantly on the lookout for speedy and quality service.
Information is Key
The term big data is still relatively new. It refers to collecting and analyzing the detailed amount of information customers now share with companies. The intention is to better understand customer buying behavior. It helps to unlock the secrets of how to appeal to customers’ interests and draw in the target demographic you want for your business.
Tools that allow you to collect data on your existing customer base can be a major help in this area. It is especially easy to collect and analyze this data if your customers use online services to do business with you. You can use the information you collect to trace buying behavior by season or holiday. You can suggest additional items based on their search terms and highlighted items. It is the most effective tool you have to create effective marketing campaigns.
Many companies that are sales-dependent are also looking to integrate big data collection with conversation analysis software. This software listens in on sales-related calls, complaints, queries, etc. It then combines, compares, and analyzes the information to produce detailed data on customer behavior and needs. It will allow sales staff to cater to customers’ individual preferences if they are regular customers.
Customers who call in can be directly transferred to the most relevant assistance personnel. Initial call attendants no longer have to ask a list of questions, many of which may be irrelevant to the customer’s exact situation.
Companies that rely on pitching to clients now have a greater reach and ability than ever before. They no longer have to rely on convincing clients to fly in and visit their office to be blown away by an in-person presentation. Additionally, the cost and logistic nightmare of arranging multiple-city travel for executives to seek pitch meetings with clients is a thing of the past as well.
Remote working tools and shareable digital presentations allow clients to experience your presentation. You can answer questions and give details in real time. Everyone gets to stay in their chosen location while experiencing the quality and engagement of a well-written presentation. Time is money in business and both you and your clients can save more and make more with these remote working and collaboration tools.
Cloud collaborative tools have changed the game. They allow several people from different locations in varying time zones to connect in real time. It is now possible for a central supervisor to oversee and manage several teams from all over the world. They can track their productivity without having to physically be in the same location. This allows remote offices to deliver the same quality of work that the main office sets. Your clients truly can receive the same customer service and quality of product anywhere they go in the world.
Companies that depend on sales and customer satisfaction can achieve and maintain profitability that would have been out of reach before the advent of cloud collaboration.
These are just a drop in the bucket when it comes to digital innovation. From network connectivity solutions using the internet of things to computer-aided design and manufacture, technology continues to change the way we do business. The way it saves money, for example in allowing a product to be designed and a prototype built in shorter time frames, allows entrepreneurs more freedom.
Now that research and design, manufacturing, and testing are shortened, entrepreneurs are faced with more time to bring creativity to the table themselves. It is time for businesses to start seeking a more creative way to adapt and utilize the benefits that technology has given them.